Scope of Work
All services are performed individually at individual prices. For example if a home theater service is scheduled we will perform that service, but will not fix your printer on the same ticket unless that service is also paid for and on the schedule. You can add additional services at a REDUCED price so be sure to ask the technician while they are still on site to get an estimate. There are also limitations to the number of devices that can be configured with each service. For example if we setup a wireless network we will connect a reasonable amount of devices, determined by the tech, to that network at no additional cost. You will be informed at the time of service and can accept or reject any additional charges that may be incurred prior to the tech performing the work. For any additional questions please request additional information before the service.
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Wireless Network Setup Service
Objective: To establish a secure and efficient wireless network tailored to your needs.
Scope of Work:
Site Assessment: We’ll conduct an assessment to identify optimal locations for wireless access points, ensuring maximum coverage.
Network Design: Based on the assessment, we’ll create a wireless network using appropriate networking equipment.
Installation & Configuration: We’ll install and configure the equipment, including setting up the network name (SSID), password, and security protocols.
Network Testing: We’ll conduct tests to ensure the network is functioning as expected, checking signal strength, speed, and stability.
Demo: We’ll provide a demo session to familiarize you with the basic operations of the wireless network and show you how to get connected.
Computer Setup and Troubleshooting Service
Objective: To set up a new machine or troubleshoot an existing one.
Scope of Work:
System Setup: Our team will set up your computer system based on your specific requirements. This includes setting up your user account, configuring system settings, and setting up an email account.
Hardware Installation: If required, we will install and configure hardware components such as a monitor, mouse, and keyboard. New printer setup is an additional service.
Software Installation: We will install and configure a limited number or necessary software applications, if they are properly licensed.
System Optimization: Our team will optimize the system settings to ensure your computer runs efficiently. This includes managing startup programs, updating drivers, and optimizing power settings.
Troubleshooting: If you’re experiencing issues with your computer, our team will diagnose the problem and implement a solution. This includes resolving software conflicts, fixing hardware issues, and optimizing system performance.
Mobile Phone Support
Objective: To provide support for mobile phones, ensuring optimal performance.
Scope of Work:
Phone Setup: Our team will set up your mobile phone based on your requirements. This includes installing necessary apps, setting up user accounts, and configuring system settings.
Software Installation: We will install and configure a limited number of necessary licensed applications.
System Optimization: Our team will optimize the system settings to ensure your phone runs efficiently. This includes managing background apps, updating software, and optimizing battery settings.
Troubleshooting: If you’re experiencing issues with your phone, our team will diagnose the problem and implement a solution. This includes resolving app conflicts, fixing software issues, and optimizing system performance.
Printer Support Service
Objective: To provide support for existing printers, or setting up a new one.
Scope of Work:
Printer Setup: Our team will set up your printer based on your instructions. This includes installing necessary drivers, setting up network connections, and configuring printer settings.
Driver Installation: We will install and update necessary printer drivers, ensuring they are compatible with your system.
Network Configuration: If your printer supports network printing, we will configure it to connect to your network, enabling you to print from multiple devices.
Troubleshooting: If you’re experiencing issues with your printer, our team will diagnose the problem and implement a solution. This includes resolving driver conflicts, fixing network issues, and optimizing print quality.
Home Theater Setup and Troubleshooting Service
Objective: To provide setup or support for home theater systems. Please note that this service description is based on what you can generally expect, but is dependent on the specific device type we are performing the service on and all steps below may or may not be applicable.
Scope of Work:
Home Theater Setup: We will set up your home theater system based on your requests.
Audio and Video Calibration: We will calibrate your audio and video settings to ensure you get the best possible home theater experience.
Network Configuration: If your devices support network streaming, we will configure them to connect to your network, enabling you to stream media from multiple devices.
Troubleshooting: If you’re experiencing issues with your home theater system, our team will diagnose the problem and implement a solution. This includes resolving connectivity issues, fixing audio/video quality issues, and optimizing system performance.
Smart Home Setup and Troubleshooting Service
Objective: To provide comprehensive setup and support for smart home devices. All steps below may or may not apply to the device being serviced.
Scope of Work:
Smart Device Setup: Our team will set up your smart home devices based on your specific requirements. This includes devices such as security cameras, smart door locks, Alexa, Google Home, Google Nest, smart doorbells, and all other smart devices.
Device Configuration: We will configure your devices to connect to your home network .This includes setting up user accounts, configuring device settings, and integrating the device.
Network Configuration: If your devices support network connectivity, we will configure them to connect to your network, enabling you to control them from multiple devices.
Troubleshooting: If you’re experiencing issues with your smart home devices, our team will diagnose the problem and implement a solution. This includes resolving connectivity issues, fixing device malfunctions, and optimizing device performance.
Technology Consulting Project Service
Objective: To provide expert technology consulting that aligns with your specific needs and goals.
Scope of Work:
Needs Assessment: Our team will conduct a thorough assessment of your current technology infrastructure, processes, and goals to understand your specific needs.
Strategy Development: Based on the needs assessment, we will develop a comprehensive technology strategy that aligns with your objectives.
Implementation Planning: We will present the strategy to you including costs and time to complete estimate for your approval. Consulting fee will be subtracted from the final cost of the project if you decide to move forward with us.
Project Management: Our team will manage the execution of the technology projects, ensuring they are completed on time, within budget, and meet the defined objectives.
Demonstration: Operation training will be provided once the final project is completed.
Gaming and Console Setup and Troubleshooting Service
Objective: To provide setup or support for gaming and console devices. Steps below are dependent upon the device or device type and may or may not apply to your device. This is provided as a general idea of what we do.
Scope of Work:
Gaming and Console Setup: Our team will set up your gaming and console devices based on your specific requirements. This includes devices such as PC, Playstation, Xbox, Steam Deck, Nintendo Switch, and similar devices.
Software Installation: We will install and update necessary software or games to get them working correctly.
Network Configuration: If your devices support network connectivity, we will configure them to connect to your network, enabling you to play online games and access online services.
Troubleshooting: If you’re experiencing issues with your gaming and console devices, our team will diagnose the problem and implement a solution. This includes resolving connectivity issues, fixing software/game issues, and optimizing device performance.
Office Furniture Assembly Service
Objective: To provide efficient and hassle-free assembly of office furniture.
Scope of Work:
Furniture Assembly: Our team will assemble various types of office furniture including chairs, desks, and cabinets. We ensure that all furniture is assembled correctly and securely.
Cleanup: After the assembly, we will clean up the workspace, disposing (on site) of any packaging materials and leaving your office neat and tidy.
Technology Training Services
Objective: To provide comprehensive technology training tailored to your specific needs.
Scope of Work:
Training Needs Assessment: Our team will provide up to an hour of technology training to show you how to use your device, answer any questions and follow up to make sure you know how to use your device before we leave.